Gratuity
As per our spa policy (under policies and etiquette), tips will only be automatically taken out with 3 or more persons in your party. With individual services it is at your discretion. Keep in mind that our technicians work on commission and are highly trained to provide the utmost relaxing and enjoyable atmosphere. So if a service was provided for you a standard tip would be 20% of the full-priced service. If you have received your service at a discounted price or as a gift on a gift certificate, please tip according to the full price services, as the technician is still providing the highest quality on all services provided. The gift certificate covers the service, but the tip is not included on the certificate. If you were at any time dissatisfied with your service please speak with a manager to get the problem rectified. Here at Rejuvenate, we try to keep a balance between the client and the technician, bringing very high-quality spa services to the area at a very reasonable price, but to ensure that we keep these prices, tipping is essential to keep highly qualified technicians that will perform these services and work at our establishment. So please understand that any gratuity is GREATLY appreciated.
Booking & Cancellations
Currently, our receptionist is available Tuesday through Saturday from 10:00 am to 5:00 pm for any of your booking needs.
As per our spa policy (under policies and etiquette) individual hair design services do not require a deposit. To keep this policy in place, and for the convenience of other clients as well as our technicians, we ask that if you need to cancel an appointment you give a 24-hour notice allowing your technician time to try and fill that spot in their appointment book. Remembering that their paycheck relies on a full book, try to give your technician that respect and consideration. There is a cancellation/rescheduling fee on any services being canceled or rescheduled on the day of service of $10.
For Spa services we do require at least a 50% deposit on any spa services in order to book your appointment. If you choose to prepay for that service in full, a standard 20% gratuity will be automatically included. A 50% deposit is non-refundable if an appointment is canceled less than 48 hours prior to the appointment.